Start Your Online Violin Journey

YOUR LESSON JOURNEY

Before Your First Lesson

1. 01

   Payment Policy

   • Each payment covers one term of 8 lessons, held on the same weekly day and time.
   • A lesson time can be reserved for 72 hours. If payment is not received within this period, the reserved time may be made available to other students.
   • Lessons are activated once your teacher has received and approved your payment receipt.
   • Available lesson times are published according to the teacher's timezone (Asia Kuala Lumpur) and displayed in your local timezone when possible.
   • Please check the displayed date and time carefully before paying. Contact your teacher before payment if anything looks incorrect.

   72 HOURS • Your requested lesson time is held for 72 hours while payment is completed.

2. 02

   Free Trial / Consultation

   • The first consultation is completely free.
   • Request your free consultation through WhatsApp or Telegram.
   • Use this session to ask questions about lessons, teaching methods, suitable programs, learning goals, repertoire, and other concerns.
   • If you decide to continue, visit the Getting Started section of the website and follow the booking instructions.
3. 03

   Tuition Fees

   • Tuition is paid in advance for one term of 8 lessons (30 minutes each), on the same weekly time slot.
   • USD 160.00 per term.

   USD 160.00 • Per term of 8 lessons, 30 minutes each, paid in advance.

ATTENDANCE

Make-Up & Rescheduling

1. 04

   Attendance & Make-Up

   • Each term consists of 8 lessons on the same weekly day and time.
   • If you cannot attend one scheduled lesson, you may request one make-up lesson per term.
   • The make-up lesson must be requested at least 24 hours before the scheduled lesson.
   • Available make-up lesson times are shown on the website. You must choose from the times shown.
   • The make-up lesson must be completed before the next term begins.
   • A missed lesson cannot be transferred to a future term.

   Missed Lessons Without Proper Notice

   • You do not notify the teacher at least 24 hours before missing a lesson.
   • You request a make-up less than 24 hours before the scheduled lesson.
   • You miss more than one lesson during the same term.
   • You do not use the available make-up within the allowed period.

   In these situations, the missed lesson is considered used and cannot be replaced or refunded.

2. 05

   Rescheduling Your Regular Weekly Time

   • You may request to change the day and/or time of your remaining regular lessons once per term.
   • Available times are shown on your profile according to your timezone.
   • Once confirmed, the new time becomes your weekly schedule for the remainder of that term.

SCHEDULE & PAYMENTS

Cancellations, Arrival & Refunds

1. 06

   Teacher Cancellation

   • If the teacher needs to cancel a scheduled lesson, you will be notified as soon as possible.
   • The cancelled lesson will not be counted as one of your 8 lessons.
   • The missed lesson will be automatically added to your term, ensuring that you receive the full 8 lessons included in your paid term.
2. 07

   Student Late Arrival

   • Please be ready at the scheduled lesson time.
   • If you arrive late, the lesson will still end at the originally scheduled time.
   • Lost time due to student lateness will not be added to the end of the lesson.
   • Have your violin, books, device and other materials ready before the lesson begins.
3. 08

   Teacher Late Arrival

   • Occasionally, the teacher may be delayed by a few minutes because the previous lesson requires additional time to conclude.
   • If the teacher is late, please do not worry.
   • The teacher will compensate for the lost lesson time by extending the current lesson accordingly.
4. 09

   Refund Policy

   • Payments are non-refundable once made, including when unused lessons remain in a term.
   • Missed lessons that do not qualify for a make-up are considered used and cannot be refunded.
   • Make-up lessons cannot be exchanged for cash or carried forward to a future term.

ONLINE LESSONS

Come Prepared

1. 10

   Class Format & Technical Requirements

   • A laptop, desktop computer, or tablet with a working camera
   • A stable internet connection
   • Google Meet installed or accessible on the chosen device
   • A quiet and suitable learning environment
   • Your violin and bow, ready before the lesson begins
   • Required books, sheet music and other learning materials

   TIP • Test your camera, microphone, internet connection and Google Meet before class to avoid unnecessary delays.

2. 11

   Communication Policy

   • For questions related to your lesson after class, you may contact your teacher through WhatsApp.
   • Your teacher will respond as soon as reasonably possible.
   • WhatsApp should primarily be used for lesson-related questions and communication.
   • For scheduling, rescheduling or booking a make-up lesson, please use the website. Available times will be shown there for you to choose from.
   • Responses may not always be immediate, particularly outside teaching hours.
3. 12

   Practice & Preparation

   • Regular practice between lessons is an important part of learning the violin.
   • Students are expected to practice according to their teacher's recommendations and complete assigned exercises or pieces.
   • Progress may vary depending on age, level, practice routine, attendance and individual learning goals.

RESPECT & RESPONSIBILITY

A Professional Learning Environment

1. 13

   Privacy & Recording

   • Recording a lesson by either the student or teacher is not permitted without informing the other party and receiving permission.
   • If either party wants to record part or all of a lesson for educational or personal purposes, permission should be requested beforehand.
   • Sharing lesson recordings with any other person is strictly prohibited. Considerable time, effort and professional preparation go into creating and delivering the lessons and their educational content.
   • Please respect the teacher's work and intellectual property by not sharing, distributing or providing lesson recordings to others without explicit permission.
   • Any public use of a student's image, video, performance or recording should be based on appropriate permission.
2. 14

   Parent / Guardian Policy — Under 18

   • A parent or legal guardian is responsible for booking, payment and agreeing to these policies.
   • Parents/guardians should ensure that the student is prepared and ready for online lessons at the scheduled time.
   • Parents/guardians may communicate with the teacher regarding scheduling, payment and other necessary matters.
   • For younger students, a parent or responsible adult may need to be nearby during online lessons when practical assistance is necessary.
3. 15

   Professional & Respectful Conduct

   • Communicate respectfully with the teacher.
   • Follow the agreed lesson schedule.
   • Provide reasonable notice when unable to attend.
   • Respect the teacher's time and availability.
   • Communicate concerns openly and appropriately.

   The teacher will likewise provide a supportive, professional and respectful learning environment.

FINAL CHECK

Before You Purchase

1. 01

   I understand that payment covers 8 lessons.

2. 02

   I have checked my weekly lesson day and time.

3. 03

   I understand the 24-hour notice requirement for a make-up.

4. 04

   I understand that only one make-up is available per term.

5. 05

   I understand the refund policy.

6. 06

   I have the equipment and materials needed for online lessons.

7. 07

   I understand the recording and sharing policy.

8. 08

   I have read and accepted all Student Policies & Obligations.

Policy Updates & Acceptance

1. 16

   Policy Updates & Acceptance

   These policies may occasionally be updated or changed.
   The most recent version will be published on this page. Students are encouraged to review the policies before purchasing a new term.

   By completing a payment, you confirm that you have read, understood, and agreed to the Student Policies & Obligations in effect at the time of purchase.